Tina Greaves Coaching Ltd customer privacy notice
Registered name: Tina Greaves
This privacy notice tells you what to expect us to do with your personal information.
• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complain
Contact details
Telephone
07984743356
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
• Names and contact details
• Addresses
• Pronoun preferences
• Occupation
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Usage data (including information about how you interact with and use our website, products and services)
• Information relating to compliments or complaints
• Records of meetings and decisions
• Website user information
We collect or use the following personal information for the operation of client or customer accounts:
• Names and contact details
• Addresses
• Purchase or service history
• Account information, including registration details
• Marketing preferences
• Technical data, including information about browser and operating systems
We collect or use the following personal information for information updates or marketing purposes:
• Names and contact details
• Addresses
• Profile information
• Marketing preferences
• Purchase or account history
• Website and app user journey information
• IP addresses
We collect or use the following personal information to comply with legal requirements:
• Name
• Contact information
• Client account information
• Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Address
• Payment details
• Account information
• Purchase or service history
• Customer or client accounts and records
• Financial transaction information
• Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o Benefit: The legitimate interest in collecting personal information, such as contact details, service preferences, and purchase history, is to provide a tailored coaching experience. This allows us to ensure that clients receive services that meet their individual needs, preferences, and goals. It also enables us to keep clients informed of updates, improvements to services, and relevant offers that align with their past coaching experiences. Why the benefits outweigh the risks: The collection of personal data for these purposes does not create any undue risks for our clients. We ensure transparency in our data practices, giving clients control over how their information is used (e.g., the ability to opt-out of marketing communications). We also take steps to protect the security and privacy of client information.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o The legitimate interest for collecting and using personal information for client accounts is to manage and administer coaching services, including setting up, maintaining, and updating client profiles, handling payments, and communicating service-related updates. This interest benefits both the clients (by ensuring smooth service delivery and communication) and the business (by enabling efficient account management and continuity of service). We ensure that clients\' information is securely stored and used only in ways that align with the service they’ve agreed to.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements:
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
• Directly from you
• Publicly available sources
• Suppliers and service providers
How long we keep information
We retain personal information collected via Funnel Sketchers (e.g. names, email addresses submitted through forms or lead magnets) for as long as it is necessary to fulfil the purpose for which it was collected — typically for marketing communications, newsletter updates, or responding to enquiries. We regularly review our contact lists and delete personal information that is no longer required. You can also request that your data be removed at any time by contacting us directly.
Data processors
Microsoft Teams
This data processor does the following activities for us: They provide video conferencing services used for coaching sessions and meetings, and process participant details.
Funnel Sketchers
This data processor does the following activities for us: They design, build, and manage marketing funnels that collect and process client and lead information on our behalf. Based in the UK.
Others we share personal information with
• Professional or legal advisors
• Suppliers and service providers
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Microsoft Teams
Category of recipient: Cloud-based communications and storage provider
Country the personal information is sent to: United States (and potentially other countries via Microsoft’s global cloud infrastructure)
How the transfer complies with UK data protection law: The International Data Transfer Agreement (IDTA)
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Microsoft Corporation
Category of recipient: Cloud-based communication and collaboration services provider
Country the personal information is sent to: United States (and other countries via Microsoft\'s global infrastructure)
How the transfer complies with UK data protection law: The International Data Transfer Agreement (IDTA)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113